Last updated: 20 October 2026
These terms govern your use of Stories That Remember ("we", "us", "our"). Stories That Remember is run by Stories That Remember Limited, a company registered in England and Wales (company number 17529438), whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. By creating an account, you agree to these terms.
Nothing in these terms affects your legal rights as a consumer.
Stories That Remember is currently only available to families living in the UK, including Northern Ireland. We're working on opening up to more countries so even more children can enjoy stories that are truly their own. If you live elsewhere, you can ask us to let you know as soon as we open in your country.
You must be 18 years of age or older to create an account. Stories That Remember is designed for parents, guardians, and family members to create stories about the children in their lives. Children do not create accounts, sign up, or use the questionnaire directly.
By creating an account, you confirm that you are 18 or over, that you live in the UK, and that the information you provide is accurate.
Stories That Remember creates original, personalised stories from what you tell us about your child, using AI-assisted writing and illustration. There are four ways to use it:
Stories and pictures are made by AI from the details you provide. We check every story and picture before you see it, but please read it through before sharing it with your child, and let us know if anything isn't right.
Avatars. When you set up a child, we draw a storybook avatar of them from the description you give. It's free, and you can ask us to redraw it up to three times. We never use photos. Their avatar is used to draw them in every story and keepsake, so they look the same from book to book.
You provide information about your child so we can create their stories. By submitting it, you confirm you have the authority to share that information about the child (as their parent, guardian, or with appropriate permission) and that it's accurate to the best of your knowledge.
You allow us to use what you share only to create your stories and, where you've agreed, to keep your child's profile up to date for future stories. We don't use your family's information to train AI models, our AI providers don't use it to train theirs, and we never use it for advertising. Our Privacy Policy explains exactly what we keep and for how long.
The stories, avatars and pictures we create for you are yours to read, print, and keep for personal and family use. The system, prompts, and technology that create them remain our intellectual property.
Because this service is specifically about children, please:
We may suspend or close accounts that breach these terms, particularly anything touching child safety. Section 6 explains what happens in more detail.
6.1 Every story, avatar and picture is checked by our safety systems before you see it. If a request or story is flagged, we may hold the story back, ask you to reword your request, or pause your account while a person reviews it. Repeated flags (for example, three within 30 days) may lead to your account being paused.
6.2 If we reasonably believe you have used, or tried to use, Stories That Remember to create sexual, exploitative or abusive content involving a child, to groom, frighten or harm a child, or to find out information that could be used to locate or harm a child, we may suspend or close your account immediately and without notice.
6.3 In those circumstances we may report the matter to, and share relevant information with, the police, the National Crime Agency, children's social care or other appropriate authorities. We may do this without telling you first where telling you could put a child at risk or harm an investigation.
6.4 If your account is under review for a serious safeguarding concern, we will keep the relevant information (including your account details, what you told us, your story requests, any stories or illustrations created or held back, and our records of what happened) for longer than our normal retention periods. We will not delete it when you ask us to, or when you close your account, for as long as we need it to protect children, to help the authorities, or to establish or defend legal claims. Our Privacy Policy explains how long this can be.
6.5 Decisions to close an account permanently, or to report someone to an authority, are made by a person, never by an automated system alone. You can ask us to review a decision by emailing safeguarding@storiesthatremember.com within 30 days. We may not be able to explain our reasons where that could put a child at risk.
6.6 If we pause your account in error, we will restore it, along with anything you had paid for and not yet used.
6.7 If we close your account permanently because we have confirmed serious misuse under Section 6.2, your subscription ends straight away and we will not refund payments already made, including for unused stories or a keepsake order that has not yet been printed. We keep these payments to cover the work involved in closing the account and in meeting our safeguarding responsibilities. This section only applies to confirmed serious misuse, never to an account paused in error (Section 6.6).
Our Safeguarding Statement explains how we keep stories safe and what we do if we're worried about a child.
Stories That Remember is an entertainment and keepsake product. It is not a substitute for professional childcare, educational, psychological, or safeguarding advice. If you're worried about a child's safety or wellbeing, please contact an appropriate professional or authority directly rather than relying on anything in this product. Our Safeguarding Statement lists where to get help.
8.1 Prices. All prices are in pounds sterling and are the full price you pay.
8.2 Early Reader offer. Our first subscribers can join Story Fans at £3.99 a month or Story Lovers at £6.49 a month. That price stays the same for as long as you stay subscribed. We may close the offer to new subscribers at any time without notice. If you pause or cancel and later subscribe again, you keep your Early Reader price. You only lose it if you delete your account.
8.3 Your free story. Every new account gets one free story, with pictures, to try us out. It has no cash value and can't be transferred. One free story per family or household. If we reasonably believe a free story has already been claimed by your household, we may not give another.
8.4 What counts as a story. Subscription allowances are measured in story points so you can mix stories with and without pictures. Story Fans gives you 60 points a month and Story Lovers 120. A story uses 6 points, or 10 points with pictures. Your child's first story from the questionnaire counts in the same way. Our one-time free correction after a story doesn't use any points, and neither does a story held back by our safety checks, or a picture we redraw because it wasn't right. Avatars are always free.
8.5 Billing. Subscriptions are billed monthly from the day you subscribe and renew automatically each month until you cancel. Payments are processed securely by Stripe. We never see or store your full card details.
8.6 Your story pot. Unused stories never go to waste. Any subscription points you don't use roll over into your story pot, with no limit, and stories you buy through Pay As You Write go into the same pot. Points and stories in your pot don't expire. You only lose them if you delete your account, or if your account is closed after a long period of inactivity (Section 12).
8.7 Pausing or cancelling. You can pause or cancel your subscription at any time from your account settings. Either way, it stays active until the end of the month you've already paid for, you won't be charged again, and the stories in your pot stay there for you to use whenever you like. You can restart whenever you're ready.
8.8 Your 14-day cooling-off right. The law gives you 14 days from when you subscribe or buy to change your mind. Because stories are digital content, when you create your first paid story you ask us to start straight away and agree that your right to cancel ends at that point. If you cancel within 14 days without having created a paid story, we'll refund you in full. Avatars are free and don't affect this.
8.9 Failed payments. If a payment doesn't go through, we'll try again and let you know by email. If we still can't take payment, your subscription will pause until your payment details are updated.
8.10 Price changes. We'll give you at least 60 days' notice before changing the price of your subscription, and you can cancel before the new price applies. Section 13 explains more.
9.1 Price. A printed keepsake costs £34.99. If you paid for the story through Pay As You Write, what you paid counts towards the £34.99, so you pay the remaining £33.20 (or £32.50 if the story had pictures) when you order. If your keepsake is made from your free story, you pay the full £34.99 when you order. If you have an active subscription when you order, your keepsake costs £29.99. All keepsake prices include UK postage and packaging, and up to eight people drawn as themselves at no extra cost.
9.2 Before you order. You review and approve the story text, the illustration style, who will be illustrated and how they look, your dedication, and the delivery address. Please check everything carefully, because the book is made exactly as you approve it.
9.3 Your order. Your order is confirmed when you complete payment and we email you to confirm it. Once a member of our team has checked every page, we add the finished book to your story library and email you to say it's ready and printing.
9.4 Personalised books. Each keepsake is made to your personal specifications, so the 14-day cooling-off right doesn't apply once your order is confirmed. Because we check every page before it prints, you don't need to approve the pictures yourself, and we can't make changes once the book has gone to print. If a picture doesn't match the details you approved (for example, someone's hair or skin tone is wrong), tell us within 30 days of delivery and we'll put it right and reprint the book free of charge.
9.5 Delivery. We deliver keepsakes anywhere in the UK, including Northern Ireland, by standard tracked post. Most books arrive within 2 weeks of your order, including printing and delivery. We'll give you a target delivery date when you order, and we always aim to beat it. Busy times, such as the weeks before Christmas, can take longer, and we'll publish order-by dates on our website. We post to the address you give us, so please make sure it's correct, as we can't be responsible for a book sent to an incorrect address you provided.
9.6 Faulty or damaged books. If your book arrives damaged or with a printing fault, email orders@storiesthatremember.com with a photo within 30 days of delivery and we'll replace it free of charge or refund you in full. This doesn't limit your legal rights.
9.7 Orders we can't make. We may decline or cancel an order if our safety checks or our team's review raise a concern. If we do, we'll refund you in full, unless Section 6.7 applies.
We aim to keep the service running reliably but can't guarantee it will always be available. Story creation depends on third-party AI services that are occasionally unavailable. We'll do our best to make this rare and to let you try again without losing your work.
We'll provide our service with reasonable care and skill. If we don't, and you suffer a loss that was a foreseeable result of that, we're responsible for it. We're not responsible for losses that weren't foreseeable, or for business losses, because the service is for personal and family use only.
If digital content we supply damages your device or other digital content, and that's because we didn't use reasonable care and skill, we'll either repair the damage or compensate you.
Otherwise, our total liability to you is limited to the amount you've paid us in the 12 months before the problem happened. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't legally be limited, and nothing affects your legal rights as a consumer.
You can delete your account at any time from your account settings, which permanently removes your data as described in our Privacy Policy. The only exception is information we must keep under Section 6.4 (child safety and misuse), or where the law requires us to keep it.
Deleting your account cancels any active subscription straight away. We don't refund the current month or any stories in your story pot, and you'll lose any Early Reader price, so you may want to use your stories first, or pause instead (Section 8.7). Any keepsake already confirmed will still be made and posted. Your 14-day cooling-off right (Section 8.8) is not affected.
Inactive accounts. If you haven't signed in for 24 months and don't have an active subscription, we'll close your account and delete it in the same way as if you'd deleted it yourself, including your child's profile, your story library and any stories left in your story pot. We'll email you a month before, and again a week before, so you have plenty of time to keep it open. Signing in is all it takes. Any keepsake already confirmed will still be made and posted.
We may suspend or close accounts that breach these terms, particularly Sections 5, 6 or 7.
We may update these terms as the product develops, and we'll always update the date at the top of this page.
For changes that affect you in a meaningful way, including any change to the price of your subscription, we'll email you at least 60 days before the change takes effect. If you don't want to accept it, you can cancel before it takes effect with no charge for doing so. Small changes that don't affect you, such as correcting typos or clarifying wording, may take effect straight away.
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
We're a small, family-run team and we read every message ourselves. If something isn't right, please tell us so we can put it right.
Safeguarding concerns are never handled as complaints. Please email safeguarding@storiesthatremember.com and we'll prioritise it. For concerns about how we use your personal information, see our Privacy Policy, which also explains your right to complain to the Information Commissioner's Office.
Post: Stories That Remember Limited, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ